FREQUENTLY ASKED QUESTIONS
Your questions.
Clear answers.
Buying, care, demonstrations and the limits of product claims.
Can I buy an SRX directly through this site?+
This site supports demonstrations, product selection and quotation requests, not online SRX checkout. Rexair describes a demonstration-led authorized distribution model. Confirm the supplying entity, equipment specification and written terms before paying.
Manufacturer sourceCan the SRX be used in hospitals or commercial premises?+
The published SRX owner manual specifies household use only. Commercial sections on this site are feasibility proposals, not approvals. Obtain written manufacturer authorization for the exact use; healthcare also needs infection-control and engineering approval.
Manufacturer sourceDoes visible dirt in the basin prove disinfection?+
No. Visible dirt demonstrates collected material, not pathogen inactivation, sterilization, an allergen-removal percentage or a clinical outcome. Such claims need the appropriate independent testing.
Are all accessories included with every machine?+
Package content and compatibility must be confirmed in the written quotation. The catalogue shows the product family, not a guaranteed local bundle or stock listing.
Manufacturer sourceAre fragrances or RainMate a substitute for cleaning?+
No. Fragrance describes scent, not a disinfection outcome. RainMate is a separate product; SRX certifications should not be transferred to it.
Manufacturer sourceWhich warranty applies in Cameroon?+
Ask for the supplying distributor’s current written warranty and confirm the intended-use and market requirements. The manufacturer’s general warranty page is provided for reference, not a substitute for your local terms.
Manufacturer sourceWhere is the equipment manufactured?+
Rexair describes manufacture in Cadillac, Michigan, using US and imported parts. Rainbow Africa’s Yaoundé and Douala locations are African business locations, not the US factory.
Manufacturer sourceDo you have completed hospital case studies?+
No completed African client studies or clinical effectiveness datasets were supplied or verified for this build. The case-study section contains proposed evaluation briefs and a blank measurement worksheet, clearly labelled as such.
YOUR NEXT STEP
See the Rainbow.
Ask the right questions.
Explore a home demonstration, request product information or discuss an application’s suitability.